Furnace Repair in Norton, VA

To begin, make sure your thermostat is telling your furnace to start.

Change the batteries if the screen is blank. If the digital screen is jumbled, the thermostat may need to be replaced.

Make sure the switch is set to “heat” as opposed to “off” or “cool.”

Ensure the program is set to the appropriate day and time and is set to “run.” If you’re having trouble overriding the program, set the temperature by using the up/down arrows and press the “hold” button. This will cause the furnace to turn on if thermostat programming is causing trouble.

Increase the temperature setting to 5 degrees warmer than the room temperature.

If your furnace hasn’t turned on within a couple minutes, make sure it has power by toggling the fan switch from “auto” to “on.” If the fan doesn’t start, your furnace may not have power.

If you have a smart thermostat—like one made by Nest, Ecobee, Lux, Honeywell or Bosch—troubleshooting is very model-specific. Refer to the manufacturer’s website for help. If you still can’t get your Wi-Fi thermostat to work, call us at 276-302-0076 for heating and cooling service.

Next, you will need to check if your breaker and furnace switch are on.

Find your house’s main electrical panel. If you have no idea where it is, look for a gray metal box in your basement, garage or closet.

Make sure your hands and feet are dry before touching the panel or breakers.

Locate the breaker labeled “furnace” or “heat,” and make sure it’s switched “on.” If the breaker has tripped, it will be in the middle or “off” position.

Using one hand, firmly switch the breaker to the “on” position. If the breaker immediately trips and pops back to “off,” leave it alone and get in touch with a professional from HCE Systems at 276-302-0076 right away.

Regardless of your furnace’s age or brand, it has at least one standard wall switch located on or by it.

Make sure the switch is flipped up in the “on” position. If it was turned off, expect your furnace to take up to five minutes to ignite. (If you don’t know where to find your furnace, take a look at your basement, garage or utility closet. It could also be in a crawl space or attic.)

When it comes to furnace issues, a dirty, clogged air filter is frequently to blame.

If your filter is too dirty:

• Your furnace won’t keep heating your home, or it could overheat from limited airflow.
• Your energy bills could go up because your furnace is turning on more than it should.
• Your furnace could fail sooner than it should because a dirty filter causes it to overwork.
• Your furnace can lose power if an overly dirty filter causes the breaker to trip.

Depending on what make of furnace you have, your air filter can be found inside the blower compartment of your furnace, an attached filter case or wall-mounted return air grille.

To replace your filter:

1. Turn off your furnace.
2. Remove the filter and hold it up to the light. If you can’t see light through it, replace it.
3. Put in the new filter with the arrow pointing toward the furnace to avoid damage.

Flat filters should be replaced every month, while pleated filters should last about three months. You can also buy a washable filter that will last about 10 years. If you have children or pets, you may have to replace your filter more frequently.

To make the process go more quickly in the future, use a permanent marker on your furnace housing or ductwork to show the airflow direction and filter size.

Also known as drain pans, condensate pans hold water your furnace removes from the air.

If water is dripping out of your furnace or its pan has standing water in it, follow these steps.

• If your pan has a drain (look for a PVC pipe), check that it isn’t clogged. If it needs to be drained, use a special pan-cleaning tablet you can buy at home improvement or hardware stores.
• If your pan uses a pump, inspect the float switch. If the switch is stuck “up” with liquid in the pan, contact us at 276-302-0076, because you will likely need a new pump.

If malfunctions persist, look inside your furnace’s plastic window to check the status of the blower motor. Depending on the model, the light could also be fixed on the outside of your furnace.

If you see anything else besides a steady, colored light or blinking green light, call us at 276-302-0076 for HVAC service. Your furnace may be giving an error code that requires professional service.

If your furnace tries to start but shuts off without distributing heat, a dirty flame sensor could be responsible. When this takes place, your furnace will try to start three times before a safety feature powers it down for about an hour.

If you feel comfortable with opening up your furnace, cleaning your flame sensor is something you can do by yourself. Or, one of our heating service experts can do it for you.

If you want to clean the sensor yourself, you’ll need:

• A 1/4” hex screwdriver or wrench
• Piece of light grit sandpaper, steel wool or emery cloth
• A dry, clean paper towel

Next:

• Turn off the furnace’s power by using its wall switch or breaker. If your gas valve is not electric, you will need to shut off the gas as well.
• Remove the furnace’s front panel and trace the wire to the flame sensor.
• Unscrew the rod and use your sandpaper, steel wool or emery cloth to lightly rub the metal rod.
• Wipe off the rod with a paper towel.
• Remount the sensor.
• Replace the furnace doors.
• Turn the furnace’s power back on. It might proceed through a sequence of checks before resuming normal operation. If your furnace doesn’t turn on, the sensor may need to be replaced or something else might be wrong. If this happens, get in touch with us at 276-302-0076 for heating and cooling repair assistance.

If you have an older furnace, the pilot light could be extinguished. To relight it, find the instructions on a label on your furnace, or follow these steps.

• Locate the switch on the bottom of your furnace labeled “pilot,” “on” and “off.”
• Turn the switch to the “off” position.
• Wait at least five minutes to avoid possibly creating a fire.
• Turn the knob to “pilot.”
• Push the “reset” button as you bring the flame of a long lighter to the pilot light opening.
• Release the “reset” button once the pilot light is lit.

If you have followed the instructions twice and the pilot light still won’t light or stay lit, contact us at 276-302-0076 for furnace service.

Try switching on another gas appliance. If it doesn’t work, your natural gas service could be turned off, or you could be out of propane.